Our Process

What to Expect During a Remodel

Having remodeling done is extremely exciting, but at times it can be an inconvenience for the homeowner. There will be dust, noise, and sub-contractors in and out of your house daily. If hardwood floors are being installed it will be necessary to leave the house for 3-4 days after the finish is applied. Remodeling is not a walk in the park by any means and it's important for the homeowner to understand that there will be some disruption to their daily lives.  We certainly will work very hard to keep it to a minimum.

At Frey’s, We Treat Your Home Like our Own.

After you fill out the required form (link to form), our President Scott Frey, will contact you to make sure that we can meet your requirements and answer any questions you might have.  Once both parties are satisfied, Scott will schedule an appointment to meet you in person and discuss the work to be performed. This is a no charge, no-obligation consultation lasting approximately 45 minutes. He will ask some questions about your project vision and even provide some ideas that you may not have thought of.  After taking measurements and photographs, Scott will encourage you to ask any questions.  This consultation is as much about you getting to know our capabilities as it is about us getting to know your needs.

At Freys, we believe in transparency. Instead of an estimate, we issue a bid proposal. The price on the proposal is the exact amount you would pay with no hidden extra fees.

The bid proposal is a contract that describes exactly what will happen and how much it will cost. It's sent via email or presented in person. Scott will follow up within 5-7 days of presenting the bid proposal to answer any questions.

After you agree to the bid proposal, Scott will meet with you and sign the contract. This is where the excitement begins! We will set up appointments with you or your preferred designer to choose your materials.  On large projects, an architect or structural engineer may also be required. A construction project manager will be assigned to your project as your central point of contact and will provide day to day progress via a software tool called Builder Trend.  This is a tool for the homeowner and the project manager to communicate on a daily basis as well as updating a calendar for the entirety of the project. 

During the contract signing, we will spend about 15 minutes going over a detailed site preparation list and let you know what to expect. This will include things such as placement of portable toilet, dumpster, points of access for the workers and what the home-owner needs to do to prepare the space. All furniture and belongings should be removed from the space being renovated. Renovation can create some dust depending on the size of the job and the location.  We do our best to minimize impact by using plastic coverings to protect your floors and belongings.  We also focus on making sure that inside and outside your home is cleaned up daily so not to intrude any more than needed in your daily lives.

Once the site is ready, construction begins. The length of time for this phase varies depending on the project, but here are some rough time estimates to give you an idea:

  • Hall Bathroom: 3-4 weeks
  • Master Bathroom: 5-6 weeks
  • Kitchen: 6-7 weeks
  • Screened Porch: 4 weeks.
  • 3rd floor / Basement: 6-7 weeks
  • Additions: 1-2 months
  • Deck: 1 week

The typical workday begins around 8:30-9 AM and ends at 5PM, Monday through Saturday. Scott will be there in person on the first day to introduce the construction manager that will be running your project. Chris Frey will be on site every 7-10 days to check on progress and communicate with homeowners on a regular basis.  It is important to us that we receive feedback throughout the project so that there are no surprises.

After construction is done, we'll perform a homeowner walk thru/orientation. Scott will personally review the renovation and prepare his own punch list of any minor cosmetic issues that need to be fixed. The homeowner may also add their own items to this list. At this time, If necessary, Scott will explain how new features work. For example, if a water shut off valve has been added or moved in a renovation, or a new tankless water heater has been installed, he'll walk you through how to use it. The work crew will have 5-7 days to fix any items on the punch list. Final payment is not due until this list is completed and you are 100% satisfied with the work. Our warranty starts the minute final payment is received.

"Scott, thank you for all your hard work on our project! You have a terrific team of people and we are going to enjoy our new kitchen! Talk about exceeding customer expectations and customer delight."

Kitchen Remodel

Apex, NC