Our Process

What to Expect During a Remodel

Having remodeling done is extremely exciting, but at times it can be an inconvenience for the homeowner. There will be dust, noise, and sub-contractors in and out of your house daily. If hardwood floors are being refinished it will be necessary to leave the house for 3-4 days after the finish is applied. Remodeling is not a walk in the park by any means and it's important for the homeowner to understand that there will be some disruption to their daily lives. We at Freys will do our best to keep these disruptions to a minimum and provide the greatest customer experience.

At Frey’s, We Treat Your Home Like our Own.

After you fill out the required form, our President Scott Frey, will contact you to make sure that we can meet your requirements and answer any questions you might have.  Once both parties are satisfied, Scott will schedule an appointment to meet you in person and discuss the work to be performed. This is a no charge, no-obligation consultation lasting approximately 45 minutes. He will ask some questions about your project vision and even provide some ideas that you may not have thought of.  After taking measurements and photographs, Scott will encourage you to ask any questions.  This consultation is as much about you getting to know our capabilities as it is about us getting to know your needs.

At Freys, we believe in transparency. Instead of an estimate, we issue a bid proposal. The price on the proposal is the exact amount you would pay at contract signing with the expectation that no hidden extra fees will apply. Although based on site conditions that can occur in the field we cannot always guarantee this.

The bid proposal is a detailed document that will describe exactly what will happen and how much your project will cost. This will be sent via email or if requested presented in person. Scott will follow up within a timely manner after presenting the bid proposal to answer any questions and to follow up on status. 

After you agree to the final bid proposal, the office will send you a contract for signature. This is where the excitement begins! We will set up appointments with you or your preferred designer to choose your materials. Once your materials are finalized a final bid proposal will be presented and a start date will be confirmed. Weeks prior to your start date a construction project manager will be assigned to your remodel as your central point of contact and will provide day to day progress via a software tool called BuilderTrend. This is a tool for the homeowner, the project manager and all involved to communicate on a daily basis as well as updating the schedule for the entirety of the project. 

During you preconstruction meeting with your project manager, we will spend about 15 minutes going over a detailed site preparation list and let you know what to expect. This will include things such as placement of portable toilet, dumpster, points of access for the workers and what the home-owner needs to do to prepare the space. We will discuss what furniture and belongings should be removed from the space being renovated. Renovation can create some dust depending on the size of the job and the location.  We do our best to minimize impact by using plastic coverings to protect your floors and belongings.  We also focus on making sure that inside and outside your home is cleaned up daily so not to intrude any more than needed in your daily lives.

Once the site is ready, construction begins. The length of time for this phase varies depending on the project, but here are some rough time estimates to give you an idea:

  • Hall Bathroom: 3-4 weeks
  • Master Bathroom: 6-7 weeks
  • Kitchen: 6-7 weeks
  • Screened Porch: 6 weeks
  • 3rd floor / Basement: 6-7 weeks
  • Additions: 2-3 months
  • Deck: 1 week

The typical workday begins around 8:30-9 AM and ends at 5PM, Monday through Friday and Saturday only if needed. Chris Frey will be on site every 7-10 days to check on progress and communicate with homeowners on a regular basis. It is very important to us to keep the lines of communication open and that we receive feedback throughout the project.

After construction is done, we'll perform a homeowner walk thru/orientation. Scott will personally review the renovation and prepare his own punch list of any minor cosmetic issues that need to be fixed. The homeowner may also add their own items to this list. At this time, If necessary, Scott will explain how new features work. For example, if a water shut off valve has been added or moved in a renovation, or a new tankless water heater has been installed, he'll walk you through how to use it. The work crew will have 5-7 days to fix any items on the punch list. Final payment is not due until this list is completed and you are 100% satisfied with the work. Our warranty starts the minute final payment is received or the punch list is signed off.

"Scott, thank you for all your hard work on our project! You have a terrific team of people and we are going to enjoy our new kitchen! Talk about exceeding customer expectations and customer delight."

Kitchen Remodel

Apex, NC